Admin Settings: Lumen Keys, Environment and Order Contact

As a customer admin, you can change the settings that the rest of your team can only view. In this lesson, we'll update the Lumen connection, manage API keys, set a default order contact, and look at alerts. The Lumen IoD API card holds your primary key. To replace it, type the new client ID and secret from Lumen.

A stored secret is never displayed, so leave that field blank unless you're changing it. Environment chooses which Lumen system Apptifi talks to. Production is your live service. Sandbox is Lumen's test system.

Let's switch to Sandbox. An amber banner now appears at the top: Sandbox mode is active, and all calls go to Lumen's test API. Sandbox keys only work in Sandbox, and production keys only work in Production, so always switch the keys and the environment together. Changes aren't applied until you save.

A bar at the bottom counts your unsaved changes. Click Save Changes. When you're finished testing in Sandbox, switch back to Production the same way, and save again. Lumen turns on API access per product, so some features need more than one key.

In API Credentials and Products, your primary key lists the products you've declared, and in green, the products Lumen actually granted. Click Verify to check the key with Lumen. Extra keys appear below. Each has its own environment and products, and can be limited to certain customer numbers.

Click Add credential set to add one. The coverage list then shows which key handles each API. Default Order Contact is who Lumen should reach about bandwidth changes on circuits that weren't ordered through Apptifi. Name, phone, and email are required.

Fill them in and save. Lumen will reach this person about those changes, so a shared mailbox or an on-call number works best. Team shows your user count against your plan's limit. If you need more seats, ask your Apptifi administrator.

Notifications holds the mail server settings and the email alerts your team receives. That's Settings for customer admins. Keep your keys and environment in step, verify each key's products, and keep the order contact current. Your team will thank you.