Are you paying Lumen
the right amount?
Expense Management checks every Lumen invoice line against what you ordered and what you agreed to pay. Then it helps you get money back, split costs across your organization, and stay ahead of contract dates.
See a billing audit
Find Lumen Billing Problems with Audit Rules · 2:22
Read the transcript →What the audit looks for
- ✓Monthly charges above your contracted rate
- ✓The same charge billed twice
- ✓Services billed but not in your inventory
- ✓Charges that continue after a disconnect date
- ✓On-demand hours that don't match the bandwidth Apptifi scheduled
- ✓Contracted discounts that are missing or expired
- ✓Late fees and past-due balances
- ✓SLA credits owed but not received
Everything in one place
Executive summary
One page for leadership: spend against last month and last year, savings, open exceptions, contracts needing a decision, and budgets at risk.
Service inventory
Every Lumen service in one searchable list, with billing and change history for each one.
Invoices
Each Lumen invoice and its charge lines, grouped by service, with a tax summary.
Billing audit
Audit rules flag exceptions on invoices and show the evidence: the invoice line, the expected value and why it was flagged.
Recovery
Work disputes, track savings from identified to realized, review optimization candidates, and check SLA credits owed.
Finance setup
Cost centers, allocation rules, MSP rebill, budgets with alerts, and GL and AP exports.
Contracts
Track terms, notice deadlines, renewals and annual commitments, with alert emails ahead of each date.
Spend reports
A library of reports with filters, CSV download and scheduled email delivery.
Watch how it works
What Finance Teams See in Apptifi
2:39
A One-Page Monthly Summary of Lumen Spend
3:13
See Every Lumen Service, Its Billing and History
2:44
Review Lumen Invoices Down to Every Charge Line
1:53
Lumen Spend Reports with CSV and Scheduled Email
2:14
Recover Money with Disputes, Savings and SLA Credits
2:31
Track Contract Terms, Notice Dates and Renewals
2:10
Set Up Cost Centers, Rebill, Budgets and GL Export
2:41
Frequently asked questions
What does Expense Management do?
It keeps a copy of every Lumen service on your account and every Lumen invoice, then checks each invoice line against what you ordered and what you agreed to pay. It then helps you get money back, split costs across your organization, and keep track of contracts.
What do I need from Lumen to use it?
Invoice data comes from Lumen's Customer Bill API, and trouble tickets for SLA credits come from Service Assurance. Both must be enabled on your Lumen API key, so ask your Lumen contact if they aren't.
Does Apptifi file billing disputes with Lumen for me?
No. Apptifi builds each dispute from audit exceptions and prepares an evidence pack. You file it with Lumen your usual way and record Lumen's ticket reference. Credits that appear on later invoices are suggested for you to confirm.
Can I limit what each person sees?
Yes. Access follows each person's role, and admins can limit someone to certain billing accounts or cost centers. A department head can see only the cost centers they own.
Want to check your Lumen bills?
Tell us about your account, and we'll walk you through it.
Talk to usLumen® is a trademark of Lumen Technologies. Apptifi is an independent product and is not affiliated with, endorsed by, or sponsored by Lumen Technologies.