Recover Money with Disputes, Savings and SLA Credits

The Recovery tab is where you get money back and keep it. It has four views: Disputes, Savings, Optimization, and SLA credits. Each one links to its matching report. Disputes are created from the Audit tab, by selecting exceptions and choosing Create dispute.

Here you'll see how many are open, the dollars still in dispute, how much has been credited, and your recovery rate. Switch between all disputes and only the open ones. Open a dispute to see its billing account, the amount disputed and credited, the invoice the credit appeared on, and the dates it was filed, acknowledged, and closed. The evidence buttons print or download everything you need to send to Lumen.

As Lumen responds, move the dispute along: acknowledged, credited, partly credited, or denied. Each step can carry a note, and a credit records the amount and the credit invoice number. If Apptifi spots a possible credit on a later invoice, it shows it here too. Below that are the exceptions included in the dispute, your notes, and a history of every status change.

Savings tracks what you've identified and what you've actually realized, as annualized amounts. Disputes add themselves, and you can add an item by hand with a monthly or one-time amount. Check invoices looks for disconnects that have dropped off your bills and confirms those savings. Each item moves from identified to in progress to realized, or can be rejected, so your savings pipeline stays honest.

Optimization looks at the latest billed month for opportunities, like services still billed that are no longer in your inventory, moving a static service to on-demand, unit costs that stand out, or services billing month to month. Each shows the current and proposed monthly cost and the yearly saving. Click Track to add one to your savings pipeline. SLA credits compares trouble tickets and outages with your SLA terms to work out the credits you're owed versus what you've received.

Tickets come from Lumen or from an imported file, and the SLA credit schedules at the bottom define the availability target and credit tiers. That's Recovery: disputes from filing to credit, a savings pipeline, optimization ideas, and SLA credits. Next, we'll look at your contracts.