How to Order Lumen Internet on Demand in Apptifi

Hi, and welcome to Apptifi. In this lesson we'll walk through the Order tab. This is where you turn the bandwidth events you've scheduled into a Lumen Internet on Demand order. The form is split into seven numbered sections, and we'll go through them one at a time.

First, choose which scheduled events this order covers. Each event shows its dates, how often it repeats, and the bandwidth it needs. When you select more than one, the highest bandwidth is used to set the order's speed. Events that already belong to an active order don't appear here, so you can't order the same event twice.

Next, tell Lumen where the service will run. Choose Customer Port if you're connecting through your own M-UNI port in a Lumen location. Choose Data Center if you're connecting inside a partner facility, such as Equinix. For a customer port, the app asks you to pick a billing account first, because the list of ports depends on the account.

So let's open Billing Account and choose the account this service will be billed to. As soon as you pick one, Apptifi loads the M-UNI ports that belong to it. Back in the location section, pick the port. Only active ports can be selected; anything still pending is shown but greyed out.

Then enter a CE VLAN. Apptifi checks it against the VLANs Lumen reports as free on that port, and tells you right away if it's already taken. Section 2 fills itself in from the port you chose, including the site ID and the port's service ID. You normally won't need to change anything here.

In Order Contact, enter who Lumen should reach about this order: a name, a US phone number, and an email. You can tick one or more roles: Order, Technical, or Billing. Each role you tick is sent to Lumen as its own contact. Product Configuration is where you choose the speed.

The options come from Lumen's pricing for this exact location, with the hourly price shown next to each one. If one of your selected events is running when you submit, its bandwidth is used automatically. You can also give the service a friendly name to make it easy to spot later. Service Configuration sets how traffic reaches your network.

Pick a routing option: Directly Connected, Static, or BGP. Then pick the IP family: IPv4, IPv6, or dual stack. For IPv4, choose your WAN block size. If you choose BGP, two more fields are required: your ASN and an export policy, such as Default or Full Routes.

The advanced BGP options are there if your network team needs them. Use Notes for your own reference, like a ticket number or the reason for the order. When everything's filled in, click Review and Submit Order. Apptifi shows a summary so you can check it one last time.

Clicking "Yes, Submit to Lumen" sends the order. For this demo, we'll cancel. That's the Order tab. Pick your events, choose where the service runs, fill in the contact, speed, and network details, and review before you submit.

In the next lesson, we'll look at how to track your orders once they're on their way.